Or maybe I should? I’ll let you decide, here’s the story:
About a week ago I shared this nice sale on one of my Finds of the Week post:
This is a pair of Nike Air Jordan XII “Taxi” and I was able to sell it for $49.99. This particular model was made in 1996 and it’s extremely valuable because of it’s age and because it was the original release (this model has been re-release several times over the years but collector’s are always looking for the original model).
Nice find at Salvation Army for sure but it was definitely showing it’s age. A part of the shoe was chipped near the center and there was separation in the midsole. Despite these flaws, they were still able to sell for a decent price because…well, they’re Jordan’s and sneakerheads have endless supply of cash I suppose.
Now, as some of you may have read in my How to Protect Your Auction post, I like to be as thorough as possible with my description – I think it’s one of the best ways to protect yourself should a dispute arise. And with the age and obvious flaws in this pair, you can be sure that I mentioned them my description and I provided some accompanying pictures.
Here’s the pics:
So you would think that the buyer would have a good understanding of what she was buying, right? Wrong!
I get an eBay message from the buyer a few days later and here’s what she wrote:
“I recently bought some Jordan shoes from you and I got them in the mail yesterday. I wore the shoes one time and the bottom of the shoe came off. I am VERY unhappy and I would like my money back.”
To which I replied:
“I’m sorry to hear that. Did you glue them first or did you just wear them”
I was sincerely curious but part of the reason why I asked this question was so that I could (hopefully) get it in writing that she did not read my warnings in the description about the separation in the midsoles.
Not only did my strategy work, but I was also shocked to find out that she didn’t even know that something was wrong with the midsole in the first place !
“I just wore them. I didn’t know I need to glue them!”
“It says on the description that there was separationn on the midsoles and that you need to glue them back together. Did you not read that part.”
“No I didn’t see that.”
She flat out admitted that she didn’t read the description or look at the pictures.
Regardless, being the good and ever customer-service focused eBay sellers that we are, I still offered to provide her with a refund but I needed to receive the shoes back and I wasn’t going to reimburse her the cost of return shipping. Why should I pay for her mistake, right?!
At this point, she just practically gave up and wrote:
“…I’ll just trash the shoes because it’s too much of a hassle to send them back and wait until you get them. It’s just all too much. This is my first and last time on eBay. I’m just super unhappy.”
I didn’t respond to her after that.
The Assumption of Rationale Buyers
And this is a rather HUGE assumption!
Because one would assume that if you were going to give your hard earned cash to someone you’ve never met, who’s potentially hundreds of miles away, for an item that you have never touched or tried on before…that you would (at the very least) read the description and look at the pictures. Right?! I know I sure as heck would!
Yet, these type of buyers are ALL over eBay and I’m sure you’ve had your fair share of them as well.
So do I feel bad that this buyer is leaving eBay?
To a point. I mean, I feel bad that there’s one less buyer for you and me. But that’s it, that’s the extent of it.
Ebay is a marketplace where buyers and sellers come together and that means we all have to meet in the middle for this process to work. I feel like I did everything in my part and, at the end of the day, that’s all I can do. It’s up to the buyer to meet us the other half of the way.
Merrier Times Ahead
It’s been a rough start to the holiday season with some buyers but hopefully cheerier times are ahead. Sales have been trending upwards and I’ve been focusing on keeping my activities up in preparation for the final holiday push.
This is my hopefully my last post about a bad buyer in a while and my goal for the rest of the year is to post nothing but tips and great sales – fingers crossed anyway lol
Talk to you soon and I hope your crushing it with your eBay sales!