Yes, unfortunately I received a negative feedback from a buyer this week. To be honest, if the negative feedback was the result of a mistake that I made then I would have absolutely no problem with it. I’m man enough to say that it was my fault and accept the consequences.
But the frustrating thing is that many of the negative feedbacks I receive are a result of buyers not fulfilling their end of the bargain; as a seller it’s my job to describe the item as best as possible and it’s the buyers responsibility to look read and look at the ENTIRE description.
This was the item that I received a negative feedback for:
According to the buyer (who’s a newbie with 4 feedbacks) , “They look a lot better on the picture than they do in person!”
All my pictures are un-altered and I don’t use any special lighting of any kind, just natural sunlight. Plus, I specifically said that there are scuffs and creases from use and I included nine (9) pictures of every angle of the shoes. And still I get a negative feedback. Very frustrating!
After I calmed down a bit (it’s hard not to take these negative feedbacks a little personally) I replied to her feedback so that other buyers can see my side of the story when they look at my feedback history. By the way, I highly recommend doing this also so that potential buyers can hear from both sides and it’s not so one-sided (click here to learn how to respond to feedback you received).
I also sent her a message stating that I was sorry that she was upset about the item and I reminded her that she still has the option of returning the shoes for a full refund. I never received a reply. Which makes me wonder, “How bad could it have been if you chose to still keep it?”
I also called customer-service as a last ditch effort to get the feedback removed but no luck. I was able to successfully remove 2 negative feedbacks in the past but that streak is over. So for now, I have this ugly blemish on my feedback history that just sticks out like a sore thumb. Thankfully, someone just left a positive feedback so it’s been pushed down the list and it’s not at the very top.
But you know what? Who cares!
Negative feedback aside, I’ve been having a great week in sales so far and I can’t wait to share these items!
Don’t forget to comment and Like any post that you’ve enjoyed. Also, check out my Thrift Store Reselling Guide and sign-up for my FREE 2-Week Mini-Course to discover even more great thrift store items to sell on eBay.
Until next time, thanks again for your support and good luck at the thrift stores!
Finds of the Week
Nike Air Force
Item cost: $6.99
Buy-It-Now (BIN): $49.99
Vintage Notre Dame Hoodie
Item Cost: $8.99
[Check out the FREE 2-Week Mini-Course
to Learn More About These Pair of Boots]
Item Cost: $6.99
Winning Bid: $58.00
Lucchese Cowboy Boots
Item Cost: $9.99
Winning Bid: $102.50