I had two interesting auctions that ended yesterday and I would love to get your opinion on both of them. Both auctions ended successfully; that is, with payments being made and the funds actually showing up in my Paypal account, unlike that incident that happened a few days ago. So that wasn’t the problem.
The interesting events actually occurred prior to the payments being sent and I would love to get your take on it.
Case #1: “You Snooze, You Lose”
I listed this pair of Nike’s using the auction-format and I started the bid at $24.99. I instantly picked up four serious watchers and I was immediately peppered with unsolicited Buy-It-Now (BIN) offers.
One buyer in particular was extremely aggressive and eventually I agreed to BIN price of $50 plus shipping. She informed me that she could pay right away so I immediately ended the auction and I created a new one with the BIN price that we agreed upon.
I’m not sure if we had the same understanding of the word “immediately” but she took her time paying for the item and another buyer (one of the four who was watching the item) swooped in and purchased the item before she could.
As soon as the auction ended the buyer who I made the original $50 deal with contacted me asking me where the item went and STILL informing me that she’s ready to pay “immediately”.
I had to let her know that someone else already purchased the item and the funds have already been sent. I’m sorry but there’s really nothing I could do. Of course, she was upset but at the same time she told me that she could pay immediately and she didn’t.
I have to admit that a part of me feels bad about this one. Was there a different way that I could’ve handled this? Do you complete transactions outside of eBay? As in, have the buyer send the payment directly to your Paypal account without setting up an auction?
What would you have done?
Case #2: “Can I Still Win This Auction?”
I sold this jacket yesterday for $24.99. It wasn’t a “bad” sale but with eight watchers I was definitely expecting a better price than that.
Oh well, it happens and I had already moved on from the sale when I received a message from a buyer – not the winning bidder but one of the other eight watchers.
Basically, this person missed the ending of the auction and he was still interested in the jacket. If the winning bidder hasn’t paid yet, he was willing to offer me $50 plus shipping for the jacket. Double the ending price…Hello!!
At that time, the buyer hadn’t paid yet and $50 was the price that I was expecting for this auction. So tempting!! Actually, the best-case scenario would’ve been if the original winner didn’t pay so that I could sell the item at the higher price and keep my integrity as a seller in the process. Win-win, right?!
Well, the winning bidder has already sent his payment so I guess that’s over with. The rules are pretty clear about this one and you’re suppose to reserve the item for the winning bidder regardless of the ending price.
But let’s be real: sellers end auctions early all the time or flat-out don’t send items altogether because they’re not happy with the final price.
Do I have the guts do that? Probably not. Plus, part of the fun and allure of eBay is scoring great deals on items so I wouldn’t want to deprive the winning buyer of that experience. But still, I’d be lying if I said that I didn’t at least consider the possibility. I hate leaving money on the table!
In the end, I had to inform the buyer that I couldn’t accept his $50 offer and that I was obligated to sell it to the winning bidder. Painful as it was.
How about you? Would you have cancelled the winning transaction and accept the $50 offer? If not, what if he offered you $500 instead – would that make a difference?
I’ve already had conversations with other eBay sellers about these two auctions and there’s differing opinions on this. There’s no real consensus which I found really interesting.
So what do you think? Would you have done anything differently? I’d love to get your take.
I hope you’re having a great day and I’ll talk to you soon!